Urban Resilience and Disaster Risk Management
30/10/2024Certified Office Manager (COM)
30/10/2024Administration and Office Management Best Practices
£7,000.00
Overview:
This comprehensive 10-day program, Administration and Office Management Best Practices, provides essential knowledge and strategies for administrative professionals to efficiently manage modern office environments. Participants will develop practical skills in self-management, workflow organization, effective communication, and office technology, preparing them to meet the diverse needs of today’s dynamic workplaces. The course emphasizes continuous improvement in productivity, customer-centric approaches, conflict resolution, and maintaining a positive attitude to excel in daily tasks. By the end, participants will be able to apply cutting-edge tools and techniques to streamline processes, build team rapport, and deliver results that add significant value to their organization.
Program Objectives:
By the end of this course, participants will be able to:
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- Define the evolving role of administrators and utilize strategies to excel in modern office management
- Apply technology tools to stay organized, connected, and efficient in administrative tasks
- Establish an effective office management system, from filing and documentation to scheduling and task prioritization
- Create and maintain a positive, productive office environment with clear quality standards
- Communicate more effectively, leveraging strong English language skills in written and verbal communication
- Develop essential skills to provide high-quality customer service, manage time, and build successful working relationships at all organizational levels
Target Audience:
This course is ideal for:
- Office administrators, executive assistants, and administrative supervisors seeking to refresh and advance their skills for peak performance
- Personal assistants, records management officers, office managers, and executive secretaries who want to strengthen their office management expertise
- Any professional tasked with overseeing office operations, supporting senior leaders, or managing administrative functions in a corporate environment
Program Outline:
Day 1: The Role of a Modern Office Administrator
- Understanding organizational structures and your place within it.
- Defining competencies for successful office administration.
- Effective strategies for managing people and processes in the workplace.
- Developing your value and role as a core contributor to the team.
- Building a high-performing team and fostering collaborative relationships.
Day 2: Crafting an Efficient Office Management System
- Best practices for task flows and scheduling.
- Effective use of technology: Outlook, planners, and digital schedulers.
- Creating standardized procedures for office operations.
- Frameworks for seamless office management, tailored to different business contexts.
- Simplifying administrative tasks and enhancing office productivity.
Day 3: Becoming a Star Administrator
- Establishing credibility and gaining recognition in the workplace.
- Practicing assertive communication and developing a positive work attitude.
- Techniques for taking initiative and showcasing leadership.
- Selling ideas effectively to peers and management.
- Conflict resolution skills and maintaining harmony within the team.
Day 4: Adopting a Customer-Centric Mindset
- Serving internal and external clients with a focus on quality.
- Anticipating and meeting the needs of stakeholders.
- Removing barriers to service excellence.
- Building rapport with clients and handling complaints diplomatically
- Acting as the face of the organization and upholding its reputation.
Day 5: Mastering Office Technology
- Overview of essential office technologies and best practices.
- Avoiding technology overuse and optimizing digital tools.
- Designing ergonomic workspaces and managing desk setups.
- Transitioning to a paperless office system with effective data management.
- Presenting data insights and statistical information professionally.
Day 6: Event and Travel Management
- Organizing travel arrangements with efficiency and precision.
- Planning and managing company events, from meetings to corporate gatherings.
- Business correspondence best practices and effective email management.
- Implementing a reliable filing and documentation system.
- Basics of office accounting and computer skills for seamless operations.
Day 7: Conducting Effective Business Meetings
- Planning and coordinating goal-oriented meetings.
- Preparing agendas and structuring meetings for optimal productivity.
- Time management during meetings and addressing potential challenges.
- Taking and maintaining accurate minutes of meetings.
- Ensuring follow-up on action points and achieving meeting objectives.
Day 8: Advanced Time Management Techniques
- Identifying and eliminating common time wasters.
- Setting SMART goals and prioritizing tasks effectively.
- Parameters for measuring time management success.
- Planning time allocation for personal and team tasks.
- Maintaining time logs and refining time utilization methods.
Day 9: Telephonic and Communication Skills
- Optimizing telephone usage for productive communication.
- Professional telephone etiquette, including tone and clarity.
- Techniques for active listening and handling difficult callers.
- Navigating phone applications to boost efficiency.
- Solving common telephone challenges and maintaining composure.
Day 10: Integrating Emotional Intelligence in Office Management
- Principles of emotional intelligence in a corporate setting.
- Enhancing self-confidence and resilience in high-stress situations.
- Managing requests from multiple managers and prioritizing tasks effectively.
- Strategies for incorporating emotional intelligence into daily interactions.
- Building a mature, emotionally intelligent approach to professional responsibilities.