Administration and Office Management Best Practices
30/10/2024Time Management and Personal Effectiveness
30/10/2024Certified Office Manager (COM)
£4,000.00
Overview:
The Certified Office Manager (COM) Training Course is designed to enhance the skills and competencies essential for effective office management. Participants will gain the tools needed to ensure smooth office operations, allowing businesses to focus on core activities. This interactive program covers the essentials of managing administrative functions, coordinating with teams, and improving communication and organizational skills. The course will empower participants with strategies for goal setting, confidence building, conflict resolution, and time management, preparing them for the certification exam if desired.
Program Objectives:
By the end of the Certified Office Manager (COM) Training Course, participants will be able to:
- Define the essential skills and responsibilities of a certified office manager.
- Apply effective administrative management techniques.
- Develop professional office procedures for optimized workflow.
- Build strong communication and leadership skills within a team environment.
- Manage time effectively and set objectives aligned with organizational goals.
- Gain confidence in handling conflicts, decision-making, and motivating team members.
Target Audience:
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- Administration staff aiming to step into supervisory or office manager roles.
- Current office managers looking to expand their knowledge and improve performance.
- New supervisors, office professionals, or anyone aspiring to take on a managerial position in an office setting.
Program Outline:
Day 1: Foundations of Office Management
- The Role of an Office Manager: Understanding the importance and core duties.
- Setting Objectives: Techniques for aligning team and individual goals with organizational objectives.
- Effective Communication: Strategies for clear communication and the role of assertiveness.
- Building Self-Confidence: Developing a “can-do” mindset for personal and team motivation.
Day 2: Leadership and Team Management
- Leadership Essentials: Exploring delegation, supervision, and fostering teamwork.
- Motivating the Team: Techniques to inspire and motivate for enhanced productivity.
- Coaching as a Tool: Using coaching methods to build team member skills.
- Managing Working Relationships: Balancing professional relationships across levels.
Day 3: Strategic and Financial Skills
- Business Acumen: Basics of budgeting, negotiation, and strategic decision-making.
- Problem Solving Techniques: Approaches to resolving issues effectively.
- Handling Difficult Situations: Conflict resolution and stress management within the team.
- Customer Focus: Understanding customer value and addressing complaints diplomatically.
Day 4: Organizational Skills and Process Management
- Time Management Techniques: Prioritizing tasks for efficient workflow.
- Establishing Office Procedures: Creating systems for documentation, filing, and scheduling.
- Knowledge of Related Functional Areas: Introduction to HR functions and project planning basics.
- Organizing Effective Meetings: Planning, coordinating, and managing productive meetings.
Day 5: Advanced Skills for Office Management
- Office Technology Utilization: Leveraging tools and technology for improved productivity.
- Professional Development: Continuous improvement through feedback and skill enhancement.
- Adopting a Client-Centric Mindset: Strategies to maintain customer satisfaction and quality service.
- Certification Preparation and Review: Recap of key concepts, exam tips, and practice scenarios.