Mastering HR Policies and Procedures: Strategic, Digital, and Inclusive Practices
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21/11/2024Employee Relations Mastery: Enhancing Engagement, Conflict Resolution, and Inclusive Workplaces
£4,000.00
Overview:
Effective employee relations are critical to fostering a positive workplace culture, boosting engagement, and minimizing conflicts. This program provides modern strategies and tools to strengthen the bond between employees and management while addressing the challenges of hybrid work, diversity, and mental well-being. Designed for HR professionals and managers, the course combines traditional principles with the latest advancements in employee relations.
Program Objectives:
By the end of this course, participants will be able to:
- Analyze employee relations through modern performance data and analytics.
- Develop and implement inclusive workplace policies that support DEI.
- Address employee conflicts effectively in both physical and virtual environments.
- Create tailored employee engagement strategies for diverse teams.
- Resolve grievances and disputes with updated legal and organizational frameworks.
- Build a fair and safe workplace culture using innovative ER practices.
- Apply coaching and counseling techniques to boost morale and productivity.
Target Audience:
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- HR professionals and Employee Relations Specialists.
- Team leaders, managers, and supervisors.
- Organizational Development (OD) consultants.
- Corporate professionals managing employee engagement and performance.
Program Outline:
Day 1: Foundations of Modern Employee Relations (ER)
- Evolution of ER in traditional and hybrid workplaces.
- Key principles: labor law essentials and organizational policies.
- Rights and responsibilities of employers and employees.
- Building trust and mutual respect in diverse teams.
Day 2: Performance Management and Analytics
- Designing and conducting employee engagement surveys.
- Analyzing subjective and objective morale data.
- Creating performance management systems for hybrid teams.
- Using tools and software to track and improve employee engagement.
Day 3: Coaching, Counseling, and Conflict Resolution
- Differentiating between coaching and counseling.
- Techniques for effective employee counseling.
- Addressing sensitive workplace issues like mental health.
- Practical role-play: Mock counseling sessions.
Day 4: Managing Grievances and Complaints
- Understanding and categorizing grievances, complaints, and whining.
- Developing fair and effective grievance handling procedures.
- Key performance indicators (KPIs) for resolution success.
- Group exercise: Case study on grievance handling.
Day 5: Advanced Dispute Resolution and Workplace Culture
- Identifying and resolving workplace disputes.
- Techniques for conflict de-escalation in hybrid teams.
- Creating and sustaining a culture of inclusion and equity.
- Review of course concepts and Q&A session.