Time Management and Personal Effectiveness
30/10/2024Chief Operating Officer (COO)
30/10/2024Management Skills for Administrative Professionals
£4,000.00
Overview:
This course empowers administrative professionals with strategic management skills to elevate their role, foster a professional work environment, and proactively address workplace challenges. Participants will learn methods to create effective policies, improve communication, build a positive corporate culture, and manage time efficiently. By the end of the course, participants will be equipped with actionable plans and practical techniques to enhance productivity and impact within their organizations.
Program Objectives:
By the end of the Management Skills for Administrative Professionals course, participants will be able to:
- Define and align administrative roles and responsibilities within the organization’s structure.
- Develop, implement, and maintain relevant internal policies for smooth operations.
- Apply effective communication skills to navigate workplace challenges and manage conflicts.
- Create a positive corporate culture that encourages employee engagement and productivity.
- Master time management techniques and utilize technology to optimize administrative workflows.
Target Audience:
- Administrative professionals, office managers, and executive assistants looking to enhance their management skills.
- Current and aspiring administrative supervisors or managers who want to expand their role.
- Office and administrative staff members interested in developing strategic skills for higher-level responsibilities.
- Any professional transitioning into a management role within an administrative or office environment.
Program Outline:
Day 1: Defining Roles and Responsibilities of an Administrative Manager
- Key duties and responsibilities within administrative management.
- Mapping career development pathways in administrative roles.
- Positioning the administration function effectively within the organization.
- Methods for evaluating and measuring administrative performance.
Day 2: Developing and Implementing Internal Company Policies
- Understanding components of effective company policies.
- Strategies for controlling, updating, and enforcing policy compliance.
- Techniques to ensure administrative policies align with organizational goals.
- Addressing and overcoming challenges in policy enforcement and relevance.
Day 3: Effective Communication and Conflict Management
- Techniques for effective communication across different organizational levels.
- Best practices for managing delicate or complex workplace situations.
- Conflict prevention and resolution strategies to promote teamwork.
- Encouraging collaboration and cooperation within and across departments.
Day 4: Building Corporate Culture and Employee Motivation
- Steps to create and sustain a positive corporate culture.
- Making corporate culture a driver for employee engagement and performance.
- Methods to motivate and engage administrative staff.
- Defining core values to enhance the administration team’s role within the organization.
Day 5: Time and Priority Management for Administrative Professionals
- Prioritizing tasks and responsibilities to improve overall workflow.
- Systematic approaches for managing both daily and long-term tasks.
- Leveraging technology and tools to boost productivity and manage information.
- Techniques for effective delegation within administrative roles.