Chief Operating Officer (COO)
30/10/2024Measuring Organizational and Process Performance Training
31/10/2024Quality Assurance Essentials
£4,000.00
Overview:
Quality assurance (QA) is crucial for organizations seeking to meet client expectations and demands. A strong focus on quality not only fosters trust with customers but also enhances competitiveness in the marketplace. Implementing effective QA practices helps in cost reduction, issue resolution before they escalate, and the establishment of quality standards that prevent problems from arising.
Investing in quality assurance is essential across various industries, particularly when initiated at the outset of operations. Properly executed QA instills confidence, ensures product reliability, and enables companies to market their offerings with minimal concerns.
This course aims to equip participants with the skills and knowledge necessary for implementing quality assurance best practices within their organizations, including an in-depth understanding of the latest ISO 9001 standards. Participants will explore the concepts of managing quality and learn how to effectively navigate the associated risks and opportunities.
Program Objectives:
By the end of this programme, participants will be able to:
- Understand the historical development of quality assurance and standardization.
- Recognize the role of effective teamwork in enhancing overall quality assurance within their organization.
- Identify various models and frameworks pertinent to quality assurance.
- Acknowledge the significance of customer involvement in quality management systems.
- Discuss the benefits of contemporary international frameworks in management systems.
- Apply methods for identifying and enhancing interactions within business processes.
Target Audience:
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- Department Managers
- Team Supervisors
- Human Resources Managers
- Finance Professionals seeking insight into quality assurance
- Finance Audit Professionals aiming to deepen their understanding of management systems auditing
Program Outline:
- Overview of the History of International Standardization.
- Economic Advantages of Standardization.
- Organizational Benefits of Standardization.
- Standards as a Mechanism for Mitigating Organizational Risks.
- The Role of Teamwork in Quality Assurance.
- Team-Building Exercise.
- Introduction to Quality Assurance and Control.
- Historical Perspectives on Quality Assurance.
- Overview of Quality Assurance and Control Models.
- Concepts of Total Quality Management (TQM).
- Deming’s Fourteen Points and Alternative Approaches.
- The Process Approach and ISO 9001 Framework.
- Understanding the ISO High-Level Structure – Annex SL.
- Utilizing ISO 9001 as a Framework for Quality Assurance Management.
- Analyzing the Organization as a System of Interrelated Processes.
- Identifying Risks and Opportunities in a Quality Management System.
- Core Principles for Achieving Total Quality Management.
- Emphasizing Prevention Over Correction.
- Fostering Customer-Focused Quality.
- Establishing Vision, Mission, and Policies.
- Exploring Opportunities for Organizational Continuous Improvement.
- Promoting Quality Through Team Collaboration.
- Strategies for Process Improvement.
- Implementing Benchmarking Practices.
- Exploring the Baldrige National Quality Program (BNQP): Criteria for Performance Excellence.
- Understanding EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award.
- Conducting Root Cause Analysis.
- Establishing Objectives and Key Performance Indicators (KPIs).