Performance Monitoring and Optimization
04/11/2024Practical Scrum for Software Development Teams
05/11/2024Strategic IT Governance and Operational Excellence for Modern Enterprises
£7,000.00
Overview:
In today’s rapidly evolving digital landscape, IT standards and operational excellence are critical to achieving efficiency, security, and innovation. This 10-day training program provides participants with the skills to implement recognized IT frameworks, automate processes, manage risks, and align IT initiatives with business goals. With added modules on cloud management, AI integration, and sustainability, the course prepares participants to create resilient, scalable IT operations aligned with global standards and future-ready practices.
Program Objectives:
Upon completing this course, participants will be able to:
- Understand the significance of IT standards in achieving organizational goals.
- Implement IT frameworks to enhance operational effectiveness and drive innovation.
- Navigate global compliance and regulatory requirements, including GDPR and HIPAA.
- Use performance metrics and dashboards for continuous monitoring and improvement.
- Leverage automation and AI to improve IT efficiency and manage risks effectively.
- Align IT standards with broader business strategies, sustainability, and cost optimization.
- Build strategies for fostering a culture of continuous improvement and operational resilience.
Target Audience:
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- IT Managers, Directors, and CIOs
- Quality Assurance and Compliance Professionals
- IT Operations and Infrastructure Specialists
- Business Analysts, Strategists, and Project Managers
- IT Consultants, Advisors, and Strategists
Program Outline:
Day 1: Introduction to IT Standards and Global Compliance
- Overview of IT standards and their importance in operational success.
- Key global compliance frameworks (e.g., GDPR, HIPAA, CCPA) and their impact.
- Introduction to IT frameworks like ISO/IEC standards, COBIT, and NIST.
- Case studies on successful IT standard implementations.
- Interactive Discussion: Identifying current operational challenges in global contexts.
Day 2: Fundamentals of Operational Excellence and Lean IT
- Defining operational excellence in IT.
- Lean IT practices and principles for optimizing workflows.
- Core components of operational excellence: efficiency, quality, and sustainability.
- Tools and metrics for achieving operational excellence.
- Case Studies: Lean IT implementations in various industries.
Day 3: IT Service Management (ITSM) Frameworks
- Overview of ITSM frameworks: ITIL, COBIT, and MOF.
- Detailed exploration of eTOM and TOGAF applications in IT service management.
- Lifecycle and process areas within IT service frameworks.
- Application Scenarios: Practical use cases for ITSM frameworks.
Day 4: ISO/IEC Standards for IT Management and Cloud Integration
- In-depth exploration of ISO/IEC standards (20000, 27001, 9001, 19770).
- Strategies for integrating ISO/IEC standards with cloud and hybrid environments.
- Workshop: Developing an IT standards implementation plan.
- Group Activity: Role-playing compliance scenarios.
Day 5: Enhancing Operational Efficiency with Automation and Lean Practices
- Process improvement strategies, focusing on automation and resource management.
- Tools and techniques for lean IT and reducing waste.
- Case study analysis: Transforming IT operations with automation and lean practices.
- Hands-on Session: Using IT management tools for operational improvement.
Day 6: Risk Management, Cybersecurity, and Ethical AI
- Understanding IT risk, mitigation strategies, and cybersecurity best practices.
- Role of IT standards in cybersecurity, including NIST guidelines.
- Introduction to ethical AI and its application in IT operations.
- Practical Exercise: Conducting a risk assessment in an IT environment.
Day 7: IT Performance Measurement and Continuous Monitoring
- Developing performance metrics and KPIs for ongoing IT monitoring.
- Creating and analyzing performance dashboards for data-driven decisions.
- Practical applications of real-time monitoring and automated reporting.
- Hands-on Exercise: Building performance dashboards and defining key metrics.
Day 8: Aligning IT Standards with Business Goals and Cost Optimization
- Building an IT strategy aligned with business objectives.
- IT-business alignment frameworks and common challenges.
- Cost optimization strategies for efficient IT budgeting and resource allocation.
- Practical Exercise: Creating a business-aligned IT strategy with a focus on cost management.
Day 9: Change Management and Building a Culture of Excellence
- Importance of change management in IT operations and digital transformation.
- Skills and processes for effective change management.
- Fostering a culture of operational excellence and handling organizational resistance.
- Strategies for Organizational Change: Developing an implementation plan.
Day 10: Future Trends in IT Standards, Sustainability, and Capstone Project
- Exploring future trends in IT standards, including AI, cloud, and IoT.
- Best practices for sustainable IT operations (Green IT) and environmental impact reduction.
- Capstone Project: Participants present an IT standards and operational excellence roadmap.
- Course Recap and Participant Feedback: Summarizing key takeaways and future learning resources.